What to Include in Your Submission:

To ensure your evidence holds up under legal and court review, please include the following details if possible:

• Location: Your specific unit number and the exact location of the issue (e.g., “Master bedroom window,” “Back balcony railing”).
• Clear Photos & Video: Take a close-up shot of the hazard, and a wide shot showing the entire area. (If it’s an appliance like an oven or HVAC, try to snap a photo of the model/serial number plate if safe to do so).
• The Timeline: Roughly when the issue started, and the exact dates you previously reported it to the front office (via portal, text, email, or phone).
• Management’s Response: A brief summary of what they said or did (e.g., “Ignored the request,” “Marked it resolved without fixing it,” “Told me it was my responsibility”).
• The Daily Impact: How this affects your home or safety (e.g., “Cannot use the balcony due to rotting wood,” “Oven burns food and poses a fire hazard,” “Air quality issue”).